Hotmonster spam emails 申诉始末

Russel [8:30:09 PM]: Hello, welcome to our live chat.

Seamaple.net [8:30:09 PM]: My account Has Been Suspended,and I have received an email tell me that my account has been participating in spam emails, but I have never done such thing, How can I know which domain under my account has been participating in spam emails, and I will delet

Russel [8:30:42 PM]: Before being able to proceed, I need to ensure that you have administrative access to this account. May I have the main domain, as well as either the password or last four digits of the credit card on file? Note that if you paid through PayPal instead of a credit card, I would need either the paypal invoice number or your paypal transaction ID.

Seamaple.net [8:31:14 PM]: main domain is *******

[8:31:35 PM]: password is ******

[8:33:01 PM]: and I will disable all the email under my account

Russel [8:33:19 PM]: it looks like the abuse department received several complaints about getting unsolicited messages for that account, there was a warning sent out, then that was later suspended due to that issue

Seamaple.net [8:33:59 PM]: yeah but I don’t know which domain under my account do such thing

[8:34:15 PM]: I never do that I promise

Russel [8:34:21 PM]: i will check with the abuse department for more information, one moment

Seamaple.net [8:34:28 PM]: thank you

[8:38:09 PM]: and can you show me the complaints about my account , then I can resolve this problem, close the domain maybe participating in spam emails

Russel [8:39:52 PM]: it looks like the reported email is

Dear Sir / Madam:

Hi there! Have a nice day! We got your infomation from internet.

Thank you for spending 1 minutes reading our mail.

This is from ********, We are creative,

full of energy and passion company with the principle as “clients’ needs come first “.

we have: guitar;wedding dress;clothes;and so on.

If you want more details, please check the website: www.******.com

You can contact me on the details below and please feel free to ask me for any information.

www.*****.com <br><br>MSN:*******

Thanks and best regards!

[8:40:01 PM]: even if its not sent from our servers if it points to a site on our servers it must conform to spam policy

Seamaple.net [8:41:16 PM]: OK I see and the domain www.beyau.com I will close

[8:41:52 PM]: can you open my account and I will close the problem domain

Russel [8:42:40 PM]: we have enabled FTP and cpanel access for the account, you can use that to resolve the issue, once that is resolved we will evaluate that for reactivation

Seamaple.net [8:43:13 PM]: OK thank you I will do it as soon as possible

Russel [8:43:46 PM]: we are here 24/7

Seamaple.net [8:44:00 PM]: Thanks a lot

Russel [8:44:06 PM]:

Thank you for trying HostMonster Live Chat. If you have additional questions, many answers can be found through our Knowledgebase.

Should other issues arise please feel free to let us know through live chat or even give our Ticket Center a try.

HostMonster Support World Class Service is just a click away!

Russel [8:43:46 PM]:no worries  we are here 24/7