生活百科

的确是很重要的提示，很多创业的失败，都可以在这里找到缘由。

Meet people properly.（合适的人） It all starts with the introduction. Then, exchange contact information,
and make sure you know how to pronounce everyone’s names. Exchange phone #s, and find out what hours
are acceptable to call during.

Find things you have in common.（找到共同点） You can almost always find something in common with
another person, and starting from that baseline, it’s much easier to then address issues where you have
differences. This is why cities like professional sports teams, which are socially galvanizing forces that
cut across boundaries of race and wealth. If nothing else, you probably have in common things like the
weather.

Make meeting conditions good.（会议的条件要好，包括环境，人的状态） Have a large surface to write
on, make sure the room is quiet and warm enough, and that there aren’t lots of distractions. Make sure
no one is hungry, cold, or tired. Meet over a meal if you can; food softens a meeting. That’s why they
“do lunch” in Hollywood.

Let everyone talk.（每个人都开口） Even if you think what they’re saying is stupid. Cutting someone
off is rude, and not worth whatever small time gain you might make. Don’t finish someone’s
sentences for him or her; they can do it for themselves. And remember: talking louder or faster
doesn’t make your idea any better.

Check your egos at the door.（不要太自我） When you discuss ideas, immediately label them and
write them down. The labels should be descriptive of the idea, not the originator: “the troll bridge
story,” not “Jane’s story.”

Praise each other.（赞美每个人） Find something nice to say, even if it’s a stretch. Even the
worst of ideas has a silver lining inside it, if you just look hard enough. Focus on the good, praise
it, and then raise any objections or concerns you have about the rest of it.

Put it in writing.（写下来） Always write down who is responsible for what, by when. Be concrete.
Arrange meetings by email, and establish accountability. Never assume that someone’s roommate
will deliver a phone message. Also, remember that “politics is when you have more than 2 people” –
with that in mind, always CC (carbon copy) any piece of email within the group, or to me, to all
members of the group. This rule should never be violated; don’t try to guess what your group
mates might or might not want to hear about.

Be open and honest.（坦诚） Talk with your group members if there’s a problem, and talk with
me if you think you need help. The whole point of this course is that it’s tough to work across
cultures. If we all go into it knowing that’s an issue, we should be comfortable discussing
problems when they arise — after all, that’s what this course is really about. Be forgiving
when people make mistakes, but don’t be afraid to raise the issues when they come up,

Avoid conflict at all costs.（避免归咎，做和事佬） When stress occurs and tempers flare,
take a short break. Clear your heads, apologize, and take another stab at it. Apologize
for upsetting your peers, even if you think someone else was primarily at fault; the goal
is to work together, not start a legal battle over whose transgressions were worse. It
takes two to have an argument, so be the peacemaker.

Phrase alternatives as questions.（尽量问选择题） Instead of “I think we should do A,
not B,” try “What if we did A, instead of B?” That allows people to offer comments,
rather than defend one choice.

原文来自：http://www.cs.cmu.edu/%7Epausch/Randy/teams.htm

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